Transportation Policy
Eligibility and Behavior Requirements
To ensure a safe and stress-free transport experience for all pets in our care, dogs must meet behavioral expectations. Your dog must be well behaved. They must have the ability to stay calm, non territorial of others entering their space, may not be excessively vocal, or display disruptive behavior while in the vehicle. Dogs who display excessive vocalization, destructive behavior, or reactivity may be suspended from transportation services at the discretion of FHPS. In such cases, the client will be responsible for arranging all future daycare drop-offs and pick-ups.
Pet Parent Availability and Wait Policy
Clients are expected to be available and prepared for pet handoff during their assigned window. FHPS will wait a maximum of 10 minutes at either pick-up or drop-off location. Repeated tardiness, lack of communication, or missed handoffs may result in additional transportation fees or suspension from this service.
If a Client has a strict scheduling need (e.g., work obligation, event), this must be communicated 24 hours in advance. If no time constraint is disclosed and one is later imposed, the client will be responsible for arranging pick-up from daycare.
Regulations must be followed to ensure the safety of the other dogs within the car and to accommodate other pet parents’ schedules.
Transportation Schedule
Each household will be assigned a 20-minute estimated time window for pick-up and drop-off. While we strive to adhere to all scheduled windows, delays may occur due to traffic or unforeseen circumstances. Clients will be notified in the event of a delay. It is the Client responsibility to be present during the assigned 20-minute estimated time frame. To respect others schedules and to ensure the safety of the dogs, FHPS will move on and a fee for needing to loop back around will be applied.
Morning Pick-Ups
Downtown Chicago: Weekdays between 7:30 AM – 9:00 AM
Lakeview (Vic Theater Pick-Up): Tuesdays, Wednesdays, and Fridays at 9:30 AM
Lakeview (Earlier AM Pick-Up): Weekdays between 6:45 AM - 7:15 AM
Evening Drop-Offs
Dogs are leashed for departure beginning at approximately 5:15 PM – 5:30 PM
Downtown Chicago: Drop-offs occur between 5:30 PM – 6:30 PM
Lakeview: Drop-offs occur between 6:30 PM – 7:45 PM
In-Home Pick Up & Drop Off
If Client requests a FHPS team member to enter the home to pick up or drop off their dog (i.e. when no one is available to meet us outside), an additional Private Transportation Fee will apply. No other dogs may be transported in the vehicle during this time to ensure the safety and supervision of all pets.
This service is only available between 3:30pm and 4:45pm, Monday through Friday, and must be scheduled 24 hours prior.
There is no in-home morning pick up available at this time.
Communication and Notifications
FHPS will notify pet parents at three key points for transport:
When we are leashing up the dogs
When the dogs are loaded into the vehicle, and
When we are en route to the drop-off location.
Clients are expected to ensure that we have up-to-date contact information and to respond promptly to time-sensitive communications.
Fees & Area Coverage
Pricing for transportation is subject to change. Please view the FHPS website to view current rates and fees. Client will be billed through the Time To Pet pet parent portal.
Transportation service is available to the following neighborhoods:
Gold Coast
Lakeview
Lincoln Park
Old Town
River North
Wrigleyville
Cancellations & No Shows
Cancellations must be submitted by 7:00 PM on the day prior to the scheduled service to avoid being charged. Cancellations received after this time or failure to be present for pick-up or drop-off will result in the full transportation fee being charged.