Fire Hydrant Pet Sitting Co. General Policies
Essentials
Services in the Inland Empire & Surrounding Areas
Mailing Address
PO BOX 714
La Verne, CA 91750
Contact Information
Phone: 833-365-4435, Monday – Friday
Email: hello@firehydrantpetsitting.com
All communication with the dog walkers & sitters goes through our software on Time to Pet (TTP).
Hours of Operation – we care for pets 365 days a year.
Dog Walking Hours: Monday – Friday 8:00 AM – 4:00 PM
Dog Walking is available in the evenings, however they will be charged the price of a drop-in visit.
Dog Walking is available on the weekends, however they will be charged the price of a drop-in visit.
Pet Sitting Hours (drop-in visits / cat care): 7:00 AM – 8:00 PM
Consultations
A consultation is required prior to beginning services and an appointment must be set.
For consultations, they are $15.00 per consult to compensate for time & travel for the Fire Hydrant employees.
The Fire Hydrant Team
The Fire Hydrant Team consists of Employees.
FHPS employees are not for direct hire, and may not compete against FHPS.
The employees are covered by Worker’s Compensation insurance in case of an accident and/or injury.
Each employee has successfully passed a background check and is Pet CPR and First Aid Certified
Website: www.firehydrantpetsitting.com
All bookings/appointments must have a reservation
To request services, please contact Fire Hydrant Pet Sitting Co. through email or TTP.
Last Minute Bookings are permitted with no extra charge, but are not guaranteed without sufficient notice.
Services
For all services:
Pet(s) must be updated on all shots
Must provide a reliable form of entry.
If form of entry fails, walker will do their best to contact the Owner with any issues
Owner must provide water, food, litter, cleaning supplies, etc..
Any additional tasks must be mentioned prior to booking.
Fire Hydrant Pet Sitting Co. Services
Cat Care:
Minimum of one (1) visit per day for those who are going to be away from the local area for a longer time period than one day.
Drop-In Visits:
It is considered a Drop-In vs. a Dog Walk when feeding is involved and a short walk (not 30- or 60-minutes) is included. The Client will be charged the Drop-In rate.
If Client has four (4) pets or more, at least two of them being dogs, then a 60-minute visit is required.
Pet Nanny: minimum of two hours. Very similar with drop-in visits, just longer.
Dog Walking: We do not accept retractable leashes. We do have a minimum two walk per week requirement for our dog walking services.
Reptile Care:
Must be in a cage/enclosed environment
No live feedings
Bird Care:
No free flying
Maximum birds per cage is three (3)
Payment Policy
Payments can be made in the form of Check, Credit Card, Debit Card or ACH.
4.0% service charge applied to credit and debit card payments.
Please make all checks payable to Fire Hydrant Pet Sitting Co., and if the check bounces, it is a $35 fee.
Please no cash payments.
Coins and/or change are not accepted. Payments shall not be mailed.
Payment Delivery
Payment is required prior to starting service.
Cat Care, Drop-In Visits, Bird Care, Reptile Care: Full amount prior to starting services
Dog Walking
Monthly | Must be paid by the 7th of each month or unless specified otherwise.
Bi-Weekly | Must be paid for the upcoming two weeks prior to the start of the walks
Weekly or Daily | Must be paid prior to starting the week or day. (NOTE: Your spot will only be reserved for the week paid, and not for future weeks. To hold your spot for upcoming weeks, bi-weekly or monthly may be a better option for you to guarantee and reserve your pets spot)
If you are unable to pay on time or need an extension, Fire Hydrant Pet Sitting must be notified 24 hours before the due date.
A daily fee of $10 will apply if payment is late.
For Holiday Rates, please view our website for when the dates apply.
For Thanksgiving and Christmas a non-refundable 50% deposit is due 10 days prior to the start date of services. The non-refundable deposit may not be credited.
No refund for the whole reservation will be given if the scheduled booking is canceled or adjusted within three days of the first visit/walk.
This applies to Drop-In Visits, Cat Care, Bird Care, Reptile Care and the Pet Nanny.
When credited, it must be a service of lower or equal value.
Cancellation Policy
If Employee arrives to Client’s home, and a key is forgotten to be set out then the following may occur:
The employee will do everything possible to contact Client and Emergency Contact
If Client agrees to a Locksmith on the Service Agreement, then a locksmith will be called.
If no locksmith or any other way to enter the home, no refund will be given to compensate for Employee’s time.
FOR DOG WALKS: To cancel walks last minute, the Owner needs to cancel prior to 7:00pm the day before to receive a credit or refund. Any walks canceled after 7:00pm or the day of will not receive a refund.
FOR DROP-IN VISITS/CAT CARE/BIRD CARE/REPTILE CARE:
If canceling within 24 hours prior to the scheduled booking, the owner will not receive a refund or a credit for future services.
If canceling within 3 days prior to the scheduled booking, the owner will receive a 50% refund or credit for future services.
If canceling within 5 days of the scheduled booking, the client may receive a full refund or a credit for future services.
There may be occasions that FHPS may request a 50% deposit if a client frequently cancels or reschedules bookings.
If Sitter/Walker cancels, and there is no replacement, the Owner will receive a full refund or credit for future bookings.
If Owner would like to come back home early, or cut the walk short without a 24 hour notice, no refunds or credits will be issued.
If the Owner needs to reschedule there must be a 12 hour notice, and the Owner will be credited. Two reschedules may be permitted. After the second reschedule, Owner will not be refunded.
Unforeseen Circumstance Policy
Weather
Your pet will be taken care of with weather of sunshine, rain, and snow.
If your pet does not feel comfortable walking in rain or snow, please inform Fire Hydrant Pet Sitting beforehand so precautions may be taken.
If the walk has to be rescheduled due to rain or snow, it will be credited towards the Clients account.
For extreme weather circumstances with severe temperatures and hazardous weather conditions, such as temperatures exceeding 90 degrees, or below 25 degrees, the sitter/walker will give the pet a potty break, and spend the remainder of the time playing with the pet indoors.
In the event of the weather being too dangerous and life threatening for the Sitter and/or Walker to arrive at the Owner’s home, the Owner will be notified that the Sitter/Walker will not be able to perform the service. The Owner will be fully refunded.
When it comes to snow in the driveway and walkway up towards the home, the snow must be shoveled by the owner or a professional service for the Sitter / Walker to arrive at the Clients home safely. Fire Hydrant Pet Sitting Co., LLC is not liable for any snow shoveling on the Clients property. If the sitter / walker can not safely park their car or walk up the driveway and walkway up towards the home, the service may not be completed and a refund shall not be given due to the lack of shoveling of snow on the property.
Purchases
If the pet supplies that are needed to maintain the health and safety of the pet are not provided, the Sitter/Walker may purchase the supplies needed. The Sitter /Walker will keep receipt(s) for the Owner to refund them.
$10.00 Trip/Errand Fee will be applied
Serious Illness/Death
Owner/Client
At Fire Hydrant Pet Sitting Co., we understand that unforeseen occurrences happen. (Events such as the Owner or the pet getting sick, death of the pet, death of a family member, or life-threatening emergencies, etc. ) Due to these horrible occurrences, with sufficient notice (please advise the cancellation policy, Clause number 4) Fire Hydrant Pet Sitting will be more than glad to refund or credit you for the service.
For holidays, the non-refundable deposit must still be paid.
Coronavirus-19 (COVID-19) and Future Pandemics
We respect all opinions regarding COVID-19. We trust that everyone understands the risks and knows the protocols suggested by the Centers for Disease Control and Prevention (CDC). We presume that all those who travel or choose to not be vaccinated or not wear a mask understand all potential risks.
As a small business, we have to protect ourselves. All Fire Hydrant Team Members will wear masks upon requests, and take the appropriate actions and needed measures that the CDC recommends to keep everyone safe. If scheduled drop-in visits or dog walks are canceled last-minute due to COVID-19, the Client will not receive a refund nor credit. The cancellation policy (Clause 4) will still apply.
For future pandemics and/or epidemics, FHPS will continue to follow any state, federal, and/or CDC recommendations. If another hypothetical pandemic/epidemic broke out, due to the unexpected occurrence, credits and/or refunds will be provided.
Pet Sitter/Dog Walker
At Fire Hydrant Pet Sitting Co., we understand that unforeseen occurrences happen, even to our Employees. If a replacement can not be found to complete the service requested, the Owner will be refunded or credited.